Copyright and takedown policy

1.Our approach

We host servers, websites and email for businesses. We don't check what our customers store in advance, and our terms forbid them to host anything that infringes copyright, trademarks or other rights. When an owner tells us about an infringement, we act under the Copyright Act 1957 and the Copyright Rules 2013, as set out below.

2.How to send a notice

Send a written notice to our Grievance Officer: Manoj Kumar Chandna — grievance@chandnas.com, +91 74120 00999. It must include:

• a description of the work, enough to identify it
• evidence that you own the copyright, or hold an exclusive licence from the owner
• why the copy on our service infringes, and why it isn't covered by section 52 of the Copyright Act (for example fair dealing) or by any other permission
• exactly where the copy is: the web address, or the server and file
• the name of the person who put it there, if you know it
• your undertaking to file an infringement suit and to give us the court's order within 21 days of our receiving your notice
• your name, address, phone number and email, and your signature, or that of someone authorised to act for you

3.What we do with a notice

• We acknowledge it within 24 hours.
• If the notice is complete and we're satisfied the copy infringes, we block access to it within 36 hours.
• The block lasts 21 days from the day we received your notice, or until we receive a court order about the item, whichever comes first.
• Anyone who tries to reach the item sees a notice explaining why it isn't available.
• We tell our customer, pass on the notice, and give them the chance to reply.
• If a notice is incomplete, we tell you what's missing.

4.After 21 days

If you give us a court order within the 21 days, we follow it. If you don't, we may restore access to the item. We aren't obliged to act on a further notice from you about the same work at the same location.

We don't decide who owns a copyright: that's for the courts.

5.If you're our customer and receive a notice

You can remove the item yourself, or tell us why it doesn't infringe — for example, that you have a licence, or that your use is permitted under section 52 of the Copyright Act. We pass your reply to the person who sent the notice. The block stays in place for the 21 days either way, unless the person who sent the notice withdraws it.

6.Court orders and government orders

When a court, or an officer authorised under the IT Rules 2021, orders us to remove or block content, we do so within the time the law sets — currently 3 hours from receiving the order.

7.Repeat infringement

If a customer's services are the subject of repeated valid notices, we may suspend or end those services, under our terms and acceptable use policy.

8.Trademarks and other rights

Complaints about trademarks, designs or other rights go to the same Grievance Officer. We acknowledge them within 24 hours and resolve them within 7 days.

9.Changes to this policy

When we change this policy we update the date at the top.